By Emma Peterson. 

Get rebates, education resources and more when you join the Heritage Pro Service program!  

Your time is money, which is why Heritage is upgrading PoolTech® into the Heritage Pro Service. This revamped program gives “professional service technicians, service companies and maintenance professionals who purchase from Heritage Pool Supply Group and remain in good standing” the chance to earn rebates, access exclusive educational resources and more!  

When you enroll in this program through Heritage Pool+, you will start earning rebates on designated Heritage Pro Service items (look for the Heritage Pro Service banner on product listings to quickly identify items that qualify).  

The rebates you earn on these purchases are automatically delivered to a digital debit card and trackable through your Heritage Pool+ account dashboard. The amount you can earn depends on the tier you are on. There are three tiers within the Heritage Pro Service program:  

1. Service Pro: For those that annually spend lower than $24,999.99, this tier gets users 2% back on qualifying purchases.  
2. Elite: If you spend $25,000–$74,999.99 annually, this is the tier for you. Elite members get 3% back on qualifying purchases.   
3. Legacy: If your company has $75,000 or more in annual spend, you can be a Legacy member and get 4% back on qualifying purchases.    

As for the education benefits, Heritage Pro Service members get access to a full library of resources that are designed to help elevate their businesses. This library includes:  

• On-demand training videos 
• Water chemistry education 
• Vendor-led certifications 
• Business-building workshops 

In addition to the resource library, being a member of the Heritage Pro Service program gives you the opportunity to network and learn from Heritage branches, vendors and fellow professionals through exclusive events and more. This is a type of support you can’t get anywhere else! 

Enroll through the Heritage Pool+ app or online at HeritagePoolPlus.com!

Join Karol Weyman for the launch of OutdoorTalk™ in a dynamic conversation with Brittainy Klein and Rachel Mohorn from Heritage. Together, they’ll discuss why a connected digital platform is essential to the growth of the outdoor living industry and how OutdoorCoffeeShop.com unites contractors, distributors and manufacturers through education, authentic storytelling, influencer partnerships and year-round trade show engagement. Learn why Heritage is committed to a strong online community for their customers and the industry overall and how this collaboration helps shape the future of the outdoor living space. Don’t miss this opportunity to be part of a movement designed to elevate and connect the industry. 

Listen to the podcast.

Watch the OutdoorTalk.

By Jesse Sanchez. 

Leaders discuss growth and culture, technology and community as OutdoorCoffeeShop™ brings outdoor industry professionals together.  

Heritage Professional Products Group joined the launch of OutdoorCoffeeShop™ as a premier sponsor with a focus on connection across the outdoor trades. During the debut episode of From the Ground Up™, host Karol Weyman welcomed Rachel Mohorn and Brittainy Klein for a conversation centered on how growth and culture scale together while community remains the constant.  

Founded in 2018 with the acquisition of CPS Distributors, Heritage began as a regional operation serving Colorado and Wyoming. Today, the company supports and distributes more than 40 brands through over 230 locations across 37 states. Rachel traced that expansion back to a deliberate mindset. “Growth only works if you stay grounded in who you are and who you serve,” she said, emphasizing that scale has never replaced relationships.  

That philosophy shows up beyond branch counts. Rachel pointed to experiential events, the traveling XTV and the Heritage Cares initiative as ways the organization keeps teams and customers connected. “It’s about showing up locally and making sure our people and customers feel supported wherever they are,” she said. 

Brittainy outlined a parallel trajectory on the pool side of the business, which launched in 2021 and now operates 22 DBAs across 150 locations in 36 states. She emphasized shared resources and learning opportunities for customers, noting that training, education and collaboration help contractors expand services with confidence.  

Both leaders described OutdoorCoffeeShop as a natural extension of that mission. Rachel called it “a place contractors can go for trends, news and the real stories happening in the field.” Brittainy echoed that sentiment, highlighting the value of authentic voices and peer-to-peer insight that help contractors learn from one another.  

As outdoor spaces become more integrated, technology continues to shape demand. Smart systems, sustainability and multifunctional design are converging, creating new expectations for contractors. Education, training and digital tools like Heritage Plus are helping professionals navigate efficiency, labor and regulatory pressures while staying focused on the customer.  

Listen to the podcast or Watch the conversation to learn more about Heritage and OutdoorCoffeeShop partnership opportunities! 

By Emma Peterson. 

Rachel Mohorn and Brittainy Klein discuss the importance of meeting contractors where they are – and the role of a digital space in that.  

For the first ever episode of OutdoorTalk™, Karol Weyman sat down with Brittainy Klein and Rachel Mohorn to discuss how a connected digital platform like OutdoorCoffeeShop.com (OCS) helps them better connect with customers. Brittainy and Rachel both work at Heritage, the primary sponsors of OCS. 

Rachel shared a bit of insight into Heritage’s sponsorship of OCS, saying, “At Heritage, we are always looking for ways to make our customers’ lives and operations easier... especially as they kind of go back and forth and between working in different markets.” Overall, as a distributor, Heritage’s goal is to be a one-stop shop that meets all the needs of their customers.  

Brittainy highlighted some of the ways they work towards this goal:  

We do more than just sell products. We have education at our branches and we attend trade shows...We developed Heritage+, which is our e-commerce site, because we wanted to make ordering as simple as possible for our contractors. We know that it’s not always possible to swing by the branch...Really, we want to create a network and support system that empowers contractors to find success in the field. 

How does sponsoring OCS fit into this? Like Heritage, outdoor professionals are at the heart of OCS’ operations, and the site acts as a unique online home for these professionals to meet and learn together. As Rachel put it, “By working with OutdoorCoffeeShop, we’re able to meet our customers in the digital space and get them key information about things like the new proprietary products we’re developing.”  

Listen to the whole episode or Watch the recording to learn more about Heritage, OCS and the partnership between the two. 

Join Karol Weyman for the launch of OutdoorTalk™ in a dynamic conversation with Brittainy Klein and Rachel Mohorn from Heritage. Together, they’ll discuss why a connected digital platform is essential to the growth of the outdoor living industry and how OutdoorCoffeeShop.com unites contractors, distributors and manufacturers through education, authentic storytelling, influencer partnerships and year-round trade show engagement. Learn why Heritage is committed to a strong online community for their customers and the industry overall and how this collaboration helps shape the future of the outdoor living space. Don’t miss this opportunity to be part of a movement designed to elevate and connect the industry. 

Register today!

By Emma Peterson. 

In the first episode of OutdoorTalk™, Rachel Mohorn and Brittainy Klein stop by to talk about building a connected future for outdoor living. 

It’s official, OutdoorTalk™ is launching on OutdoorCoffeeShop.com (OCS) on March 17, 2026! OutdoorTalk is a webinar series dedicated to fostering dynamic conversations about the outdoor industry. From educational topics to news about events coming up, this is the place to be for professionals looking to grow their network and knowledge.  

This series will be launching on March 17, 2026 and the first episode will feature Heritage’s Brittainy Klen and Rachel Mohorn. Brittainy is the marketing director at Heritage Pool Supply and Rachel is the Heritage Landscape Supply director of marketing. In both their roles, they have watched at the outdoor industry has grown and expanded with rising homeowner interest in complete outdoor experiences.  

In response to this growing space, there has become a need for contractors and industry professionals to unite, grow and learn together. The solution that Brittainy, Rachel and Heritage have come to? Creating a connected digital space for contractors on OCS.  

Heritage is the premier sponsor of OCS and has partnered with The Coffee Shops™ to build a platform designed for contractors and powered by community. The goal has always been to create a place where contractors' voices are elevated and information about product innovation, business growth and market trends is easily accessible.  

In this inaugural OutdoorTalk, Brittainy and Rachel will discuss how they have worked with our crew to make OCS that place. Overall, if you are interested in engaging in cross-trade collaboration, growing your business, developing your team and more, this webinar is worth a listen or watch.  

If you want to be a part of this inaugural episode and hear Brittainy and Rachel’s discussion of unifying contractors, sign up to watch the conversation live at 11 a.m. PT (2 p.m. ET).

By Emma Peterson. 

Project EverGreen makes sure that servicemen and women come home to welcoming, well-cared for homes.  

Meet Project EverGreen, a national non-profit whose mission is to connect people with healthy outdoor spaces. They run a variety of different programs and initiatives that work towards this goal with the help of volunteers and sponsor companies, such as Heritage and The Toro Company.  

A great example of their work is their GreenCare for Troops and SnowCare for Troops programs. These provide complimentary lawncare, landscaping and snow removal for the families of deployed military personnel. The importance of even this small gesture of kindness and assistance can make a world of difference. As they put it,  

Every lawn tells a story. Some whisper weekend barbecues, kids’ games, dogs racing after tennis balls. Others feel quieter, waiting for noise and activity to return. For thousands of military families, that joy pauses when a loved one is deployed. The household routine shifts. The emotional weight grows. Even the yard, once a simple comfort, becomes another source of stress...By taking care of that for them, we create a powerful way to honor those who serve and to help their families flourish. 

This program is available to active duty, deployed service members in all branches of the military, including guard and reserve forces. The managed space must be less than one acre, and it must be the residence of the active-duty member. The program operates in all 50 states, and there is no charge to the servicemember or their family for services provided through the program.  

If you are interested in volunteering or know someone who this program could help, visit www.projectevergreen.org for more information. 

By Dani Sheehan. 

Connection and innovation came to life in Las Vegas as OutdoorCoffeeShop™ made its trade show debut at the 2025 Pool, Spa, Patio and Deck Expo with a week full of inspiration, collaboration and community spirit. 

The 2025 International Pool, Spa, Patio and Decking Expo (PSP) was buzzing with excitement this year – and not just from the scent of chlorine in the air! It also marked the official trade show debut for OutdoorCoffeeShop™, a community and resource hub created to elevate the outdoor industry powered by Heritage Family of Companies. From start to finish, the show captured the spirit of connection and innovation that defines this growing industry. 

For Heidi J. Ellsworth, president of The Coffee Shops™, and Karol Weyman, product and business development director of OutdoorCoffeeShop, the show was nothing short of inspiring. They reflected on the evolution of outdoor spaces, noticing everything from wellness-inspired spas and saunas to commercial-grade decking and aromatherapy hot tubs on the show floor. Brands, contractors and media platforms came together for three days to elevate the industry as a whole. 

One of the most meaningful moments of the week was the Pool & Hot Tub Alliance (PHTA) Awards of Excellence Reception. Not only did we get a chance to celebrate this year’s winners and honor the industry’s best and brightest, but Paragon Pools/Float Like A Duck, the City of Las Vegas and UNLV Student Rec and Wellness Center were grant recipients from PHTA’s Step Into Swim program. The Float Like A Duck initiative distributes funds to local Las Vegas aquatics programs to provide no-cost swim lessons for at-risk youth. Since 2012, Step Into Swim has funded swimming lessons for more than 330,000 children across the country. “It almost makes me teary,” Heidi said, praising the industry’s commitment to community impact. 

Among the standout moments for our crew was the Women of Water (WOW) initiative by the PHTA and sponsored by POOLCORP®, celebrating diversity and empowerment across the pool and spa industry. As a founding member of National Women in Roofing (NWIR), Heidi had been given the opportunity to speak to this group of women in 2019, and she shared how special it was to see the group’s growth since then. Megan Ellsworth, our multimedia manager, shared that “meeting the Women of Water and hearing their wow moments made a lasting impression. Heather Whelpley’s talk was fabulous.” Karol agreed, adding that WOW was one of her favorite sessions, along with former NFL player Darren Woodson’s powerful talk reminding us that “being content isn’t going to move the needle.” 

Karol also emphasized how connecting with media companies and associations during the event really reinforced OutdoorCoffeeShop’s mission: “They are the true backbone of the industry, and we can bring it all together with OCS.” 

For our crew, this debut was a celebration of people, purpose and partnership. With gratitude to Heritage for their sponsorship and support, Heidi summed it up best: “We’re so proud to shine a light on this incredible industry, and we can’t wait for what’s next.” 

Check out the OutdoorCoffeeShop YouTube channel for interviews from the show floor!

The Coffee Shops launch fourth Coffee Shop focused on outdoor living. 

The Coffee Shops™, the award-winning websites where the industries meet for technology, information and everyday business, announces a new website for the outdoor living industry, OutdoorCoffeeShop™ (OCS). This new site is the latest online community for contractors and outdoor professionals specializing in hardscape, pool and water features, decking and flooring, landscaping and outdoor living. In the traditional Coffee Shop model, OCS will build professionalism and networking opportunities for the industry. Please visit OutdoorCoffeeShop.com to see our premier sponsor. 

“For over twenty years The Coffee Shops have built trusted online communities for contractors,” said Heidi J. Ellsworth, president of The Coffee Shops. “With the launch of OutdoorCoffeeShop.com, we are bringing that same model of connection and resources to the outdoor living construction industry. In partnership with the site’s sponsor, we are proud to create a space where outdoor living professionals can learn, share and grow together.” 

OutdoorCoffeeShop offers a one-of-a-kind educational, informational and community experience for outdoor professionals, including hardscape, pool, spa, landscaping and all outdoor living contractors and design professionals. This new Coffee Shop delivers industry-leading content including articles, podcasts, webinars and more that are wholly focused on the contractors, consultants and trades who build incredible outdoor living spaces.  

Leading outdoor product and service providers will share information for outdoor-focused construction professionals on new products, training, initiatives and services that can improve the industry. With a focus on providing education for the growth and success of outdoor professionals, the site offers thought leadership for ongoing business success. In combination with a strong social media presence including Facebook, LinkedIn, Instagram and YouTube and outdoor-focused podcasts and multimedia, OutdoorCoffeeShop is opening a brand-new opportunity to build community, grow business and find networking within the rapidly growing outdoor living construction industry. Follow us on social media and be sure to visit www.outdoorcoffeeshop.com today. 

About OutdoorCoffeeShop 

OutdoorCoffeeShop™ (OCS) is a community and resource hub for professionals in the outdoor space to share ideas, tell stories, research, find learning opportunities and offer help. OCS is one of many websites under the umbrella of The Coffee Shops (thecoffeeshops.online), which went online in 2002.  OCS, in collaboration with the sites’ sponsor, is the latest online community for contractors specializing in hardscape, pool and water features, decking and flooring, landscaping and outdoor living. Like the other Coffee Shops, OCS delivers award-winning content, education and information with a focus on outdoor living that will build professionalism and networking opportunities. We are the place where the industry meets! Visit outdoorcoffeeshop.com for more info.  

About The Coffee Shops 

Award-winning websites and online communities make up The Coffee Shops. Starting with RoofersCoffeeShop, which launched in 2002, the growth of the sites has been explosive for the construction trades of roofing, metal, coatings and their customers. Currently featuring four sites, RoofersCoffeeShop, MetalCoffeeShop, CoatingsCoffeeShop and AskARoofer, all the sites are committed to advocating for the construction trades by supplying consistent information, education and communication avenues for all contractors, while promoting positive growth, education and success of construction industries overall. Visitors to the site continue to find excellent opportunities for sharing information while participating in important ongoing conversations concerning new technologies, safety and overall construction information and education. The Coffee Shops are “Where the Industries Meet!” For more information, visit www.thecoffeeshops.online. 

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